Air conditioning shops, Florida
We answer only the calls you miss.
You pay only when a job we booked gets done.
Press start and allow the microphone.
The transcript appears here.
Talk to them the way a customer with no cool air would.
What it does
Five things, on every call you miss.
After about twenty seconds of ringing, or any hour you are closed, the call rolls to us. Your phones ring first, so your techs still get there first.
Name, address, what the AC is doing, into the calendar you already look at. It reads the window back before it books.
Your customer gets the day and the window in writing, and replies to move it. The text leg is built and it is waiting on the carriers to approve our sending number, so on a call today the desk reads the window back out loud instead.
Robocalls, lead sellers and wrong numbers are logged and go no further. Every one is recorded, so you can look whenever you want.
Gas smell, water through a ceiling, or anyone who asks for a person. In your working hours your phone rings in seconds and the caller stays on the line. Outside them the hand off is a text to you, and that is on the same carrier approval as the rest of our texting.
You pay a small slice of each completed job, with a floor and a cap, and nothing in the months it is quiet. If a line is wrong, we listen to the call together and it comes off.
A call, start to finish
The 9:12 pm call, as it happened
An example. The shop, the caller and the address are made up.
VentLine AI00:21
Rivera Air, automated assistant. This call is recorded. What is the AC doing?
Caller00:28
Blowing warm since this afternoon. Whole house. 4120 Southwest 8th, apartment 3.
VentLine AI00:34
I can get a tech out tomorrow afternoon. Your name and best number?
Caller00:38
Dana Ruiz, this number is fine.
VentLine AI00:42
Tomorrow between 2 and 4, at 4120 Southwest 8th, apartment 3. Is that right?
Caller00:48
Yes.
VentLine AI00:50
Booked. Texting you now.
Rivera Air: booked tomorrow, 2 to 4pm. Reply STOP to opt out.
Four calls one shop missed
What the desk left behind on each one
Examples. The shop and the callers are made up.
No cooling, 9:12 pm
Gas smell, 7:40 am
Selling leads, 2:41 pm
Moving a visit, 10:20 pm
Start here
Where to go next.
The shortest way to judge it
Hear it answer a call.
Talk to the assistant in your browser and hear what your customers would hear.