How it works
Your phone rings. Nobody gets there. We do.
The first twenty seconds
Your phone rings the way it always has. Your techs get first crack at it. If nobody picks up in about twenty seconds, or you are closed, the call rolls to us. Your customer hears one more ring, then a voice.
The first thing it says
Your shop name. That it is an automated assistant. That the call is recorded. Then it asks what the system is doing. People keep talking. At nine at night in a house with no cool air, they want the appointment, not small talk.
Taking the booking
Name. Address. What the unit is doing and how long it has been doing it. When you can come. It reads the window back before it books, so nobody gets promised a slot you do not have.
What it will not do
It does not guess whether it is a capacitor or a compressor. It does not put a price on a repair you have not priced. It does not promise same day when you did not offer same day. It does not give medical advice. It is told to say it is an automated assistant whenever anyone asks, and we listen for the times it gets that wrong.
The calls that never reach you
Not everyone who rings your shop is a customer. Robocalls. The companies selling you leads and advertising. Vendors. Wrong numbers. The ones who hang up on the greeting. The desk answers all of them because it has to, and none of them reach your phone. Every one is recorded and logged, so you can look whenever you want to. What rings through is a customer with a problem and an address, or an emergency.
When it hands you the call
Gas smell. Burning smell. Water coming through a ceiling. No cooling in a house with someone elderly or a baby in it. Anyone who asks for a person. It stops taking the booking, your phone rings in seconds, and the caller stays on the line while it does.
After the call
- Into your calendarGoogle Calendar, Jobber and Housecall Pro today. ServiceTitan on request. The job lands with the address, what the AC is doing, the customer's number and a tag, so a month later you can still tell which jobs came from us.
- The customer gets a textYour shop name, the day, the window. If they need to move it, they reply and it moves.
- Recorded and linkedEvery call is recorded, and the caller is told so in the first sentence. The recording and the transcript hang off the booking they produced. Open the job, hear the call.
- Who can hear itYou and us. The customer's name, address and number go into your calendar and nowhere else. Ask for any recording and we send it.
Hear it yourself.
(754) 704-1696Call the demo line and act like a customer.
Heard enough? Tell us about your shop and we will call you back.