We set it up. We keep it right.
You spend one call with us, then you go back to work.
- About an hourHave your phone provider login, your calendar or software login, your hours and your diagnostic fee to hand. That is the whole list.
- ForwardingWe turn it on for the calls you miss and the hours you are closed. Your number does not change. Your phones still ring first, and your techs still get there first.
- Your calendarGoogle Calendar, Jobber and Housecall Pro today. ServiceTitan on request. Connected in the same call. We book into the place you already look.
- Your rulesHours. Service area. The brands you work on. Your diagnostic fee. What it may quote, what it must hand to you, and what counts as an emergency in your shop. We write it down with you, in your words.
- Test callsWe call it together and you listen. Anything you do not like changes before a customer ever hears it.
- LiveIt goes on when you say it sounds right, and not before.
Then we keep it right
We listen to calls every week. We read the transcripts, find the ones where it got something wrong or hit a question it could not answer, and fix it. Your prices move, your hours move, you pick up a new brand, you tell us once and it is in by the next call.
Every month you get a short report: what it caught, what it booked, the calls worth listening to, and what we changed.
What we do with the calls
- Recorded, with noticeEvery call is recorded and the caller is told in the first sentence. Nothing is recorded quietly.
- Who hears themYou and the people here who work on your desk. Nobody else.
- Where the details goThe customer's name, address and number go into your calendar and stay there. We do not sell them, share them or use them anywhere else.
- Yours on requestAsk for a recording, a transcript or all of them, and we send them.
Call the demo line.
(754) 704-1696You will hear what your customers hear.
Heard enough? Tell us about your shop and we will call you back.